Privacy Policy

Last updated: July 20, 2024

This Privacy Policy describes how Kelposandu ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at kelposandu.biz and any related services we provide (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you register an account, fill out a form, contact us, or otherwise interact with the Service. This may include:

• Full name and display name
• Email address
• Phone number
• Billing and payment details processed through our payment providers
• Messages, feedback, and communications you send to us
• Any files, content, or materials you upload or submit through the Service

1.2 Information Collected Automatically

When you access the Service, certain information is collected automatically through cookies, log files, and similar technologies, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Device identifiers and session identifiers
• Timestamps and clickstream data

1.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers, payment processors, analytics platforms, or partners who help us deliver the Service. We handle such information in accordance with this policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and verify your identity
• To deliver, operate, and improve the Service
• To process payments and fulfill transactions
• To communicate with you about your account, updates, and support requests
• To send administrative notices and service-related announcements
• To send marketing communications where you have consented or where we have a legitimate interest, with the ability to opt out at any time
• To analyse usage patterns and diagnose technical issues
• To detect and prevent fraud, abuse, or security incidents
• To comply with applicable legal obligations

3. Legal Bases for Processing

We process your personal information on the following legal grounds depending on the context:

• Contract performance: Processing necessary to provide the Service you have requested or to fulfil an agreement with you
• Legitimate interests: Processing that serves our genuine business interests, such as improving the Service, preventing fraud, and communicating with users, where those interests are not overridden by your rights
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Legal obligation: Processing required to comply with applicable laws or regulations

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

Category	Purpose	Required
Essential	Enable core functionality such as authentication and session management	Yes
Analytics	Help us understand how users interact with the Service	No
Functional	Remember your preferences and settings	No
Marketing	Deliver relevant communications and measure campaign performance	No

4.2 Managing Cookies

You may control or disable non-essential cookies through your browser settings or through any consent mechanism we provide. Disabling essential cookies may impair the functionality of the Service.

5. Sharing of Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service providers: Trusted vendors who assist us in operating the Service, such as cloud hosting providers, payment processors, email delivery services, and analytics tools. These parties are bound by confidentiality obligations and may only use your information to perform services on our behalf.
• Business transfers: In connection with a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.
• Legal requirements: When we believe in good faith that disclosure is required by law, regulation, or legal process, or to protect the rights, safety, or property of Kelposandu, our users, or the public.
• With your consent: When you have explicitly authorised us to share your information with a specific third party.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to maintain your account, and to comply with legal obligations. When information is no longer required, we securely delete or anonymise it. You may request deletion of your data at any time, subject to certain legal or contractual limitations described in Section 9.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security breach that affects your personal information, we will notify you and any applicable authorities as required by applicable law.

8. International Data Transfers

The Service is operated from Canada and may involve the transfer of your information to servers or service providers located in other countries. When we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection standards.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request that we correct inaccurate or incomplete information
• Deletion: The right to request that we delete your personal information, subject to certain exceptions
• Restriction: The right to request that we restrict processing of your information in certain circumstances
• Portability: The right to receive your information in a structured, machine-readable format where technically feasible
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
• Withdrawal of consent: Where processing is based on consent, the right to withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under the applicable minimum age without verified parental or guardian consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

11. Third-Party Links and Services

The Service may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the content or privacy practices of third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice within the Service. Your continued use of the Service after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: